Director, Residents
Posted:
06/10/2022
Closing Date:
07/10/2022
Director, Residents
Regina, Saskatchewan
Avana Developments Inc is a high-growth and fast-paced company in its eighth year of business. We have emerged in the Western Canadian construction industry as a leading developer and a highly-rated property management company. Driven by a team of motivated and enthusiastic leaders, with an unwavering entrepreneurial spirit, Avana is dedicated to providing the community with beautiful, attainable and safe rental homes. To carry out our mission of creating change through attainable housing, we are required to perform at an exceptionally high level, and that is where you come in.
We are expanding our team of professionals and are seeking highly organized, hard-working individuals. The successful candidate should be committed to personal development and excellence, and share similar goals and core values with our team. Our team is chalked full of high-performing and capable individuals, that are looking to invest their time and expertise not only into their discipline but their teammates and community as well. Everything we do at Avana is guided by our values. We act with honesty and integrity, evolve with innovation and improvement, lead our community in social responsibility, incubate entrepreneurial spirit and personal development, all while encouraging accountability. Ultimately, Avana is in search of a determined changemaker that is excited by the opportunity to positively impact the communities with which we operate.
We are expanding our team of professionals and are seeking highly organized, hard-working individuals. The successful candidate should be committed to personal development and excellence, and share similar goals and core values with our team. Our team is chalked full of high-performing and capable individuals, that are looking to invest their time and expertise not only into their discipline but their teammates and community as well. Everything we do at Avana is guided by our values. We act with honesty and integrity, evolve with innovation and improvement, lead our community in social responsibility, incubate entrepreneurial spirit and personal development, all while encouraging accountability. Ultimately, Avana is in search of a determined changemaker that is excited by the opportunity to positively impact the communities with which we operate.
Position Overview:
Avana is hiring for a Director, Residents position. The successful proponent will guide the overarching strategy, successful development of initiatives and ongoing daily operations of the Resident’s team. This team is responsible for Avana’s Resident experience, prospective and existing resident relations, and managing and maintaining all Avana residential and commercial assets. The Director, Residents, will report directly to the Executive Vice President and Vice President, Residents.
Key Responsibilities:
- Manage the Resident experience and relations throughout all touchpoints of the audience journey, develop strategies and initiatives in alignment with Avana’s purpose, and identify and plan differentiated and impactful tactics to optimize all aspects of Resident engagement.
- Support senior leadership in the management and mentorship of a high-performing committed and enthusiastic Residents team, including the Team Lead, Property Managers, Rental Home Specialists, Maintenance and Site Managers, and developing a thriving team environment.
- Lead the internal and external management and maintenance of all Avana residential and commercial assets in Canada & the US, from property launch planning, throughout lease-up and ongoing. Proactively ideate solutions for financial and operational efficiencies and excellence.
- Guide and manage the development, implementation and ongoing execution of new and refreshed Resident's department processes and procedures.
- Execute the onboarding and training programs for the Residents team to ensure all KPIs are met or exceeded, inclusive of but not limited to closing ratio, vacancy and retention rates, arrears collections, maintenance response times and resident feedback.
- Conduct and support market research collection, analysis and interpretation of market data to identify challenges and opportunities for growth, in alignment with leadership and the Marketing team. Work collaboratively in the ideation and development of engagement tactics.
- Prepare internal and external reports and presentations on Avana’s monthly performance KPIs, resident data and supporting metrics for the cross-functional leadership team.
- Collaborate and work effectively with the leadership and Marketing to align objectives and create marketing strategies to promote property suites, fill vacancies, and optimize the client and resident experience with our target audiences, prospects, and existing residents.
- Identify strategic benchmark brands and competitors, evaluate their strategies and positioning and devise counter-strategies.
- Maintain Avana’s brand standards and ensure compliance and consistency across all external communications with residents.
- Attend and represent Avana at various community events and functions.
Skills and Qualifications:
- Post-secondary diploma or degree in business administration. Experience may be considered in lieu of education if technical proficiency is demonstrated adequately.
- Minimum 5-10 years of proven experience in property management or a related discipline.
- Class 5 Driver’s License with clean driver’s abstract.
- Ability to work in a fast-paced environment and a commitment to excellence.
- A leader with the ability to work independently and be a team player.
- Accuracy and attention to detail, with well-developed analytical, organizational and communications skills. Ability to exercise tact and maintain confidentiality at all times.
- Computer literacy is required. You will be required to use the G-Suite and Adobe. Experience with Yardi, or equivalent property management software, is considered an asset.
- In this position, you will be required to work outside of regular office hours, including evenings and weekends, as required.
Compensation Package:
- Salary Range: $80,000 – $120,000 based on education and experience.
- Benefits: Dental and medical benefits package. 80% of the cost is covered by Avana. Option for employee to purchase disability and life insurance.
- Group RRSP and RRSP Match Program: 2% of salary matched in year two, 3% of salary matched in year three, 4% of salary matched in year 4 and 5% of salary matched in year 5. Avana’s matched portion vests 12 months after first contribution.
- Vacation Entitlement: 4 weeks.
- Annual Bonus: Opportunity to earn up to 10% of salary as annual bonus.
- Parental Leave: Inclusive of four (4) months of salary top-up, up to a maximum of $15,000 total, with ongoing benefits based on the terms, stated above. RRSP matching will not apply for the duration of the period of leave. If an employee provides resignation within 24 months of the paternal leave return date, the total amount of the salary top-up will be repaid to Avana.
- Probation Period: The probation period is 90 days from the start date listed.
- COVID-19 Protocol: As of October 31, 2021, Avana requires all employees to be double vaccinated.
- Resignation Notice: A resignation notice of 30 days is required to be provided to Avana if for any reason the employee is to resign from the organization.
